• Open Monday through Saturday: 9am to 8pm
• Open Sunday: 1pm to 6pm

Production & Sourcing Time (3–5 Business Days)

a. Shipping Transit Times (via USPS Ground Advantage):
    i East Coast & Midwest: 1–3 business days
    ii Central US & Texas: 3–4 business days
    iii West Coast & Pacific Northwest: 4–5 business days
b. You can expect your custom package to arrive within 5 to 10 business days from the date your order is placed. Tracking numbers will be automatically emailed to you the moment your package leaves our shop.
c. If order is in the local Hampton Road area and is over $40, delivery will be free. 
d. We are not currently shipping internationally.
 

If the order is over $40, we will deliver free to Hampton Roads cities (Virginia Beach, Norfolk, Chesapeake, Portsmouth, Suffolk, Hampton, and Newport News). 

We engrave most plastics, wood, glass, leather, stainless steel, anodized aluminum, paper, card stock, and many plated metals.

Please check out our Bulk & Corporate section. If you are looking for something not listed please contact us at admin@thewooscustoms.com and we will find something that matches your needs. 

For most bulk items the minimum is 10 units.

a. Return eligibility depends on the items in your order.
b. Where returns are accepted, items must be returned in the same condition they were received. We may reduce your refund if the item has been used, damaged, or handled more than necessary.
c. You may request a return within 14 days after your item is delivered.
d. You can request cancellation or removal of items from your order for 1 hour after the order is placed.
e. Items on sale or custom or personalized orders cannot be returned or refunded unless they arrive damaged or defective or do not match the approved proof.